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AI gets a job at City Hall
And our top AI story of the week
AI For All
August 01, 2025
Hello readers,
Welcome to the AI For All newsletter! Today, we’ll be exploring AI’s new job in Kansas City, how the AI agent era is changing how business gets done, and more!
AI in Action: The 311
Kansas City is joining 14 other cities in the Bloomberg Philanthropies City Data Alliance, a program designed to help local governments integrate artificial intelligence into public services, Axios reports.
The city will be enhancing its 311 hotline and app that residents use to report potholes, request snow removal, and get answers to non-emergency concerns. The plan is to use AI to route and categorize service requests, speeding up response times and improving how resources are deployed across departments.
This isn’t the first time Kansas City has looked to this kind of tech to improve its 311 service. Back in 2022, the City rolled out “Snowbot,” a conversational voice application designed specifically to handle calls about snow removal, an expansion of the city’s “Trashbot” project to handle calls about missed refuse pickups. The tech has improved quite a bit since then.
One key goal is to address disparities in how services are delivered across neighborhoods where 311 tends to be underutilized, says Mayor Quinton Lucas, who also remains cognizant of the potential downsides of an AI approach as well, telling Axios:
"We know that the technology needs to be given careful guardrails, and involve humans in the loop.”
The tech will start rolling out this summer, with an estimated completion date of spring 2026.
🔥 Rapid Fire
ChatGPT gave instructions for murder, self-mutilation, and devil worship
AI is wrecking an already fragile job market for college graduates
Spotify CEO invested in AI weapons, now bands are pulling their music
Research shows LLMs can conduct sophisticated attacks without humans
So far, only one-third of Americans have ever used AI for work
How to check if a song was generated by AI
Wall Street jumps as Microsoft enters $4 trillion club
‘Shadow AI’ increases cost of data breaches, report finds
OpenAI backs AI data center in Norway with 100,000 Nvidia GPUs
China summons Nvidia over ‘backdoor security’ risks of AI chips
Samsung profit tumbles as it struggles to catch up in the AI chip race
📖 What We’re Reading
“Business software has evolved from monolithic systems to cloud-based, application programming interface (API)-driven tools; however, most applications still rely on static workflows, manual inputs, and limited dashboards. While automation via rule-based bots and robotic process automation (RPA) has boosted efficiency, it hasn’t fundamentally transformed operations. That’s about to change with the rise of AI agents.”